Why start with loyal clients? They already value your expertise They trust your recommendations Offering a membership recognises and rewards their loyalty During the consultation Review their treatment history and their goals Put together a treatment plan that helps them progress toward their goals Know your membership perks inside out Have aglow ready on your device to create their membership The conversation flow Start with their goals
"Let's talk about your skin/beauty goals for the next few months..."
Listen to understand their priorities and challenges then develop a personalised treatment plan
"Based on your goals, I recommend [specific treatment plan]. This combination of treatments will help you [specific outcome] by [explanation of how/why]."
Introduce memberships naturally
"We've recently introduced memberships. As one of our regular clients, you'd benefit from becoming a member in several ways:
You'll pay in small regular instalments instead of one big bill on the day, so you can come in and enjoy your treatments knowing it's all been taken care of There are several perks wrapped into our membership including [your specific perks] You'll get access to our member pricing which is more favourable than our casual client pricing" Address questions openly. Common questions to prepare for:
"What happens if I need to pause?" "What if I want to change treatments?" "How long do I need to commit?" Make it easy to join
"I can set everything up for you right now - it only takes a few minutes. Would you like to get started?"
"Once a client has committed to a membership their whole attitude towards regular treatments changes. They can relax knowing that the financial side of things is taken care of." - Caroline, Skinperfector Tips for success: Keep it conversational, not salesy Focus on their specific needs and goals Build a membership that's personal to their needs and goals Highlight the convenience and VIP benefits Be transparent about terms and commitment Show genuine excitement about welcoming them as a member Remember: Your loyal clients already value what you do. Memberships simply make it easier for them to maintain their routine while enjoying the convenience and added perks.
Need more support? We're here to help you succeed with memberships. Contact our team anytime at support@getaglow.co
