At aglow, we're writing a new chapter in the story of beauty businesses.

Picture this: Beauty professionals excited about their day, not anxious about filling appointments.

Clients eagerly anticipating treatments they've already paid for. Clinics and salons thriving, free from seasonal slumps and discounting pressures.

This isn't a dream – it's the reality we're creating every day. We saw an industry full of talent, held back by outdated business models. So we created aglow – the world's first, and only platform dedicated to powering beauty memberships.

We're beauty enthusiasts, financial health advocates, and technology builders all rolled into one. Our platform enhances the human touch of beauty services by handling the complexity of membership management, freeing you to focus on your clients.

Across Australia and New Zealand, businesses using aglow are saying goodbye to feast-or-famine cycles and hello to predictable revenue. Their clients? They're enjoying premium services and they’re spending more!

Join us in shaping the future of beauty memberships.

Our team

Meet Jo, beauty-tech expert and aglow co-founder. With a decade spent empowering salons through software at Timely, Xero, and Kitomba, Jo brings deep industry insight to aglow.

As CRO, she sees memberships as a unique solution to long-standing industry challenges. Jo believes memberships can transform the financial health of the global beauty services industry through predictable cash flow for businesses and financial accessibility for clients.

Talicia Bourke

Customer Success Lead

Meet Talicia, aglow's customer success strategist. With a background in retail and customer care, she transforms aglow experiences into business growth opportunities. Talicia shapes our content and champions client success from onboarding onwards.

Her deep understanding of beauty businesses and talent for relationship-building have earned glowing reviews and loyal fans. As a crucial team member, Talicia supports our community and helps beauty businesses thrive through aglow's platform.

Joshua Sutton

Customer Operations Manager

Meet Josh, aglow's payments and membership expert. With a decade in sales and account management, including six years in EFTPOS and financial services, Josh brings fintech expertise to aglow. He ensures compliance and streamlines membership payments, helping beauty businesses succeed through efficient financial management.

Whether onboarding new customers or optimising existing operations, Josh's skills drive aglow's mission to transform the beauty industry's financial health.

Mohamad Abu Maraseh

Senior Software Engineer

Meet Mohamad, aglow's tech expert with over a decade of experience in telecommunications, e-commerce, and payment platforms.

At aglow, Mohamad drives the development of our beauty membership experience, transforming complex challenges into elegant, intuitive solutions. His technical expertise, problem-solving skills and passion for innovation are key to advancing aglow's mission in the beauty tech industry.

Tamer Abou-Maraseh

Head of Engineering

Meet Tamer, the innovator behind aglow's technology. With nearly two decades in fintech, including pioneering work at Cosmos and leadership at IP Payments, Tamer brings deep expertise in payment systems.

His career spans foreign exchange (OFX) and Buy Now Pay Later (Zip). At aglow, Tamer combines product development, team building, and digital payment knowledge to build a platform that is driving this transformation.

Jessi Razouki

Business Development Manager

Meet Jessi, aglow's fintech-turned-beauty-tech expert. Her career highlights include onboarding over 500 merchants in a year for a pioneering BNPL platform, giving her deep insights into how innovative payment technologies drive growth for beauty businesses.

As a former Channel Partnership Specialist, Jessi's expertise in building partnerships and representing brands at industry events is key to aglow's growth strategy.

Tamara Reid

Industry & Community Specialist

Meet Tamara, aglow's Industry and Community Specialist. With 18 years in the professional hair and beauty sector, Tamara brings unparalleled expertise spanning education, sales, marketing, and strategic partnerships.

As a trusted industry voice, Tamara's insights are invaluable in shaping aglow's impact on the beauty community.

Gareth Railton

UX Design Lead

Meet Gareth, aglow's UX design lead. With extensive experience at Sharesies and Kiwi Wealth, Gareth brings a collaborative approach to creating simple user-friendly solutions.

His expertise in UX and interaction design, and advocacy for human-centred design has brought a powerful membership management platform to life that's loved by clinics, salons, spas, and their clients.

Katrina Jones

Brand & Product Designer

Meet Kat, aglow’s brand and product designer. With over five years of experience in the beauty and wellness industry, Kat combines her deep industry knowledge with a passion for design, beauty, plants, and coffee.

She plays a crucial role in crafting our marketing creatives, always focusing on our customers' needs and the value we can deliver.

Karl Margrain

Co-founder & CEO

Meet Karl, aglow's founder and fintech veteran. His 2019 launch of Payleadr revealed the beauty industry's need for membership solutions, leading to aglow in 2023 - the first platform dedicated to beauty memberships. Drawing from his experience in the fitness sector, Karl has seen firsthand how predictable revenue transforms businesses. Now, he's bringing that same transformative power to the beauty industry, believing it's poised for a similar revolution.

Jo Blundell

Co-founder & CRO

Meet Jo, beauty-tech expert and aglow co-founder. With a decade spent empowering salons through software at Timely, Xero, and Kitomba, Jo brings deep industry insight to aglow. As CRO, she sees memberships as a unique solution to long-standing industry challenges. Jo believes memberships can transform the financial health of the global beauty services industry through predictable cash flow for businesses and financial accessibility for clients.

Talicia Bourke

Customer Success Lead

Meet Talicia, aglow's customer success strategist. With a background in retail and customer care, she transforms aglow experiences into business growth opportunities. Talicia shapes our content and champions client success from onboarding onwards. Her deep understanding of beauty businesses and talent for relationship-building have earned glowing reviews and loyal fans. As a crucial team member, Talicia supports our community and helps beauty businesses thrive through aglow's platform.

Joshua Sutton

Customer Operations Manager

Meet Josh, aglow's payments and membership expert. With a decade in sales and account management, including six years in EFTPOS and financial services, Josh brings fintech expertise to aglow. He ensures compliance and streamlines membership payments, helping beauty businesses succeed through efficient financial management. Whether onboarding new customers or optimising existing operations, Josh's skills drive aglow's mission to transform the beauty industry's financial health.

Mohamad Abu Maraseh

Senior Software Engineer

Meet Mohamad, aglow's tech expert with over a decade of experience in telecommunications, e-commerce, and payment platforms. At aglow, Mohamad drives the development of our beauty membership experience, transforming complex challenges into elegant, intuitive solutions. His technical expertise, problem-solving skills and passion for innovation are key to advancing aglow's mission in the beauty tech industry.

Tamer Abou-Maraseh

Head of Engineering

Meet Tamer, the innovator behind aglow's technology. With nearly two decades in fintech, including pioneering work at Cosmos and leadership at IP Payments, Tamer brings deep expertise in payment systems. His career spans foreign exchange (OFX) and Buy Now Pay Later (Zip). At aglow, Tamer combines product development, team building, and digital payment knowledge to build a platform that is driving this transformation.

Jessi Razouki

Business Development Manager

Meet Jessi, aglow's fintech-turned-beauty-tech expert. Her career highlights include onboarding over 500 merchants in a year for a pioneering BNPL platform, giving her deep insights into how innovative payment technologies drive growth for beauty businesses. As a former Channel Partnership Specialist, Jessi's expertise in building partnerships and representing brands at industry events is key to aglow's growth strategy.

Tamara Reid

Industry & Community Specialist

Meet Tamara, aglow's Industry and Community Specialist. With 18 years in the professional hair and beauty sector, Tamara brings unparalleled expertise spanning education, sales, marketing, and strategic partnerships. As a trusted industry voice, Tamara's insights are invaluable in shaping aglow's impact on the beauty community.

Gareth Railton

UX Design Lead

Meet Gareth, aglow's UX design lead. With extensive experience at Sharesies and Kiwi Wealth, Gareth brings a collaborative approach to creating simple user-friendly solutions. His expertise in UX and interaction design, and advocacy for human-centred design has brought a powerful membership management platform to life that's loved by clinics, salons, spas, and their clients.

Katrina Jones

Brand & Product Designer

Meet Kat, aglow’s brand and product designer. With over five years of experience in the beauty and wellness industry, Kat combines her deep industry knowledge with a passion for design, beauty, plants, and coffee. She plays a crucial role in crafting our marketing creatives, always focusing on our customers' needs and the value we can deliver.

Payment Professionals

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“When I first heard about aglow, it was like a lightbulb moment. I thought, 'this is exactly what I've been looking for!' It solved all the problems I had with trying to manage memberships on my own. It was an instant 'yes' for me.”

— Erin Ayling, Golden Hour Skin

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